Refund policy

Refund Policy

We want you to love your Mesadew routine. If something isn't right, contact us within 30 days of delivery at support@mesadew.com.

Eligible returns

• Unopened, unused products in their original packaging can be returned within 30 days of delivery for a refund to the original payment method.
• For hygiene reasons, opened skincare can't be returned unless it arrived damaged, defective, or incorrect.
• Shipping charges (such as Express shipping) are non-refundable unless the return is due to our error.

How to start a return

Email support@mesadew.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first; returns sent without instructions may not be accepted.

Unless the return is due to our error, you're responsible for return shipping costs. We recommend a trackable shipping service.

Refund timing

Once your return is received and inspected, we'll email you and issue your refund within 5–10 business days. Your bank or card issuer may take additional time to post it.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and a photo, and we'll send a replacement or issue a refund at no cost to you.

Exchanges

The fastest way to get a different item is to return the unopened item for a refund and place a new order.

Skin reactions

Stop use immediately if irritation occurs and contact us. We always recommend a patch test before first use.